S H I P P I N G :
Your order will ship out via Canada Post within 1-2 business days. All orders shipped within Canada will have a tracking number. All other orders will be shipped regular mail unless specified as expedited. Please note if you do not select a tracked shipping method I am unable to give you any information on where it might be. Once your untracked package is with Canada Post, I am no longer responsible for lost or damaged whilst in transit items. Just a reminder that packages always seem to be delayed by a few days over the Holidays.
P I C K U P :
If you would like to pick up your order in Vancouver (Mount Pleasant) or in South Surrey please use the discount code LOCAL or select the local pickup option, we will send you an email to arrange a pickup time once your order is placed.
Where are the products made?
All of our products are handmade in Vancouver, BC.
What is the shelf life of products for shipping worldwide?
The minimum shelf life is 6 months (which is for the Raspberry Face Lotion)
Everything else is one year.
Are your products good for acne-prone skin?
Yes! Absolutely. All of our products work best together. If you want to try only a couple products, we recommend trying the Louelza Face Wash with the Raspberry Face Lotion. They are formulated to work together to bring your skin to its normal pH, and to regulate oil production. Our At Home Facial kit is ideal for someone who is trying to combat acne issues.
*We do recommend you give our products a minimum of a 3 month trial period before you decide whether or not our products are right for your skin. Acne-prone skin can be extremely damaged from using acne medication and chemical washes. Switching over to our products will take some time for your skin to adjust.
What is the pigment like on your Lip Loves?
Our lip loves are more of a sheer gloss and tint, as opposed to a matte or bold lipstick.However, our Glow Sticks have a lot more pigment, and work great on your lips, or used as a base under our lip loves. Our Glow Sticks, used on your lips can last a whole night of dancing and it doesn't feel like you have anything on!
Are any of your products Vegan?
Yes! Our vegan products are Dry Shampoo, Raspberry Face Cream, Clay Mask, Pink Mask, Face Fix, Mad Bug Spray, Stainless Steel Polish. All of our products are cruelty-free and not tested on animals.